FAQ & About
COVID-19 & SHIPPING IMPACT
We are still open, operational, and shipping parcels out to Canada, the USA, and internationally. Packages may encounter delays due to increases in parcel screening, processing, volume, and increased security measures following the Covid-19 pandemic. USPS, Canada Post, and Asendia have all released statements concerning this matter.
Our shop and Chitchats Express (the shipping company we process all of our packages through) are committed to continuing to get your packages out to you securely and safely. In the event that any service closures do occur and shipping to any countries does need to be suspended, we will post updates about the matter on this FAQ page.
Where do you ship from? My parcel has an American return address.
We ship using a Canadian courier called Chit Chats Express that is partnered with the United States Postal Service (USPS) and Asendia. All American and International orders go through them, hence the American return address on some parcels.
How long does it take to process an order?
Orders typically take 2-7 business days to process, during which time we will alert you that we have made a note of your order and are working on fulfilling it. Following that, we'll ship it out to you ASAP.
How long will it take to receive my order?
- USA: 3 to 10 business days to arrive depending on the efficiency of your local postal service.
- CANADA: 5 to 15 business days to arrive depending on the efficiency of your local postal service.
- INTERNATIONAL: International shipping delivery times may vary between 3 and 12 weeks.
All international orders have full tracking. All Canadian and USA orders have tracking, unless you select a small-parcel option that says otherwise.
Do you accept orders placed outside of Canada and the US?
We do indeed! We currently accept orders from the United Kingdom, Australia, New Zealand, Austria, France, Germany, Netherlands, Russia, Sweden, Switzerland, United States Minor Outlying Islands, Belgium, Denmark, Finland, Hong Kong, Ireland, Singapore, Slovakia, Slovenia, Spain, Estonia, Greece, Hungary, Japan, Malaysia, and South Korea.
Sometimes international parcels get held at customs. While we do our best to provide all the necessary information, there is nothing we can do about expediting customs clearance.
Will I be charged duties and customs fees?
Orders being sent to Canada and the USA will not be charged duties or customs fees. International orders may incur duties and brokerage fees, which are the responsibility of the buyer. We cannot calculate your duties and taxes for you.
What is this store's return and exchange policy?
If product arrives damaged, please provide us with a photograph and a detailed description at firstname.lastname@example.org. If you're unsatisfied with your product, please contact us and we will organize a means of making a return or exchange happen. Returns and exchanges may be placed within 30 days of delivery.
How do I pay for my order? Is it secure?
This store is powered by Shopify, widely considered one of the most secure e-commerce platforms in the world, and all payments are processed through them and Paypal Express. You can read more about PCI compliance and Shopify's security here.
What if something is wrong with my order?
If something is missing, damaged, or just plain wrong please contact us. We'll get back to you and will work on resolving the matter to your satisfaction ASAP.
Where is this store based and who runs it?
Ontario, Canada, and it's run by a weirdo who started drawing some strange things and eventually turned it into a full-time job.
Amrit Brar is an artist and zine creator based out of Ontario, Canada who is best known for her work on the Shitty Horoscopes zine series and The Marigold Tarot. You can view her website and instagram for more art and info. She runs this shop with the help of her family, who are the real stars of the operation :)